Refund policy

Replacement or return for customised Products:

Open the parcel and make a video. If you receive a damaged or broken package, send us that video within 2 days of delivery and we will review the video and if we determine the authenticity of the video, send a replacement item within 5-6 days.
Refunds will be issued only in case the customer cancels the order within 2 hours of placing the order. In that case, we will refund your money after deducting 2% of the payment gateway fee. Make sure you don’t get any refunds after 2 hours as the order will enter the workflow after that.

This Return Policy governs the process for returns for purchases made on The Cover Lounge By making a purchase through our website, you agree to adhere to the terms outlined in this policy.

1. Eligibility for Returns

We want you to be completely satisfied with your purchase from The Cover Lounge. If you are not satisfied with your purchase for any reason, you may be eligible for a return subject to the terms and conditions outlined in this policy.

2. Return Requests

To initiate a return request, please contact our customer service team at thecoverlounge03@gmail.com within 7 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return request. Our customer service team will review your request and provide further instructions on how to proceed.

3. Return Process

If your return request is approved, you will be provided with instructions on how to return the item(s) to us. Please ensure that the item(s) are returned in their original condition, unused, and with all original tags and packaging intact. You may be responsible for covering the return shipping costs unless the return is due to a defect or error on our part.

4. Inspection and Approval

Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria for a return. If the item(s) pass inspection, we will process the return and issue a refund or store credit, as specified by you, within [number of days] days. Please note that it may take additional time for the refund or store credit to be processed, depending on your financial institution.

5. Non-Returnable Items

Certain items may not be eligible for a return, including:

  • Customized or personalized products

  • Products that have been used, damaged, or altered after delivery
  • Items marked as final sale or clearance
  • Digital goods or services

6. Return Exceptions

In some cases, returns may be subject to additional terms or exceptions as specified during the checkout process or in the product description. Please review all terms and conditions carefully before completing your purchase.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product. We will work with you to resolve the issue promptly, including providing a replacement item or issuing a refund as necessary.

8. Contact Information

If you have any questions or concerns regarding our Return Policy, please contact us at support@thecoverlounge.in. Our customer service team is here to assist you and ensure that your shopping experience with The Cover Lounge is enjoyable and hassle-free.

Customer Service Hours:
Monday - Saturday: 9:00 AM - 6:00 PM (EST)
Closed on Sundays and major holidays

Phone:
Mobile No.:- +91 7405884033

Email: support@thecoverlounge.in

Live Chat:
Chat live with one of our customer service representatives during our business hours for immediate assistance in WhatsApp. Look for the chat bubble icon in the bottom right corner of your screen.

Address:
 Satya Sai Hospital, Main, Road, near Shyam Motors, Rajkot, Gujarat 360005